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The unexpected revival of the scrum master: agile Service Design for less waste and better Customer Experience
Scrum Masters need a revival. JourneyOps transforms them into cross-team facilitators, ensuring agility serves the full customer experience.
3 min read
The two magic phrases that tell a service designer’s success
Service designers succeed when meetings end with either “I will go talk to them” or “I will see what I can do.” Here’s why it matters.
4 min read
Process Mining x Customer Journeys: What is the difference?
What is the difference between Customer Journey mapping and Process Mining, and when do you need each?
3 min read
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